Refund and Cancellation Policy
Last updated: 27 October 2026
This policy explains how payments, trials, cancellations and refunds work for projects with Protonics Tech Labs, run by Sai Venkatesh Kumar Ganeshram, sole proprietor, Chennai, Tamil Nadu, India.
Every project is agreed with you privately before work starts. The terms in your written proposal or agreement come first. This page explains our standard approach and applies wherever your agreement does not say otherwise.
1. Services: how payment works
For services, such as websites, apps and automation we build for you, your quote has three parts:
- Resources: what your project needs bought or paid for, such as hosting, domains, licences or equipment;
- Wages: the work to build it;
- Maintenance: support after delivery.
You pay in stages:
| Stage | When | Amount |
|---|---|---|
| 1. Resources | Before work starts | The Resources part of your quote |
| 2. Design approval | When you approve the design | 5% of the final amount in your quote |
| 3. Delivery and trial | We deliver the completed project | A trial period |
| 4. Continue | Within 5 days after the trial ends | The balance |
The trial length is set for each project. Your agreement states it.
2. If you decide not to continue during the trial
You can reject the delivered service during the trial. If you do:
- the service is stopped and your access to it is revoked;
- we refund the 5% you paid at design approval, within one month of your rejection;
- the Resources payment is not refunded;
- you don’t pay the balance.
Example for a ₹20,000 quote (Resources ₹6,000, Wages ₹12,000, Maintenance ₹2,000): you pay ₹6,000 before work starts and ₹1,000 at design approval. If you reject during the trial, we refund ₹1,000 within one month. The ₹6,000 for Resources is not refunded, and the remaining ₹13,000 is not due.
“One month” means the same date in the next month. If that date doesn’t exist, it means the last day of that month.
3. Products
For products:
- we collect an advance before work starts (the percentage is stated in your agreement);
- the balance is due within 5 days of delivery;
- refunds and cancellations are as written in your agreement.
4. Cancelling before delivery
If you want to cancel before we deliver, contact us. What is refunded depends on the work already done and the terms in your agreement.
5. Recurring services
For services billed weekly, monthly or on another cycle, each payment covers its period. If a payment is overdue, we will contact you, and after the grace period in your agreement the service may be paused until payment is made. We do not charge for periods when a service was paused.
6. Hardware and physical products
We don’t sell physical products yet. Shipping, installation, warranty and return terms will be published before we do.
7. How refunds are paid
Refunds go back to the account or method you paid from (UPI or bank transfer), unless we agree otherwise in writing. We don’t accept cash.
8. Contact
To cancel, reject during a trial, or ask about a refund, contact us:
- Email: protonics.support@gmail.com
- WhatsApp: +91 91502 04390
We acknowledge requests within 48 hours.